Return and refund policy

Return and Refund Policy

At Hemora, we want you to be satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number and photos of the item.

Refunds
Once your return is received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items
Certain personal-use, hygiene, customized, or final-sale items may not be eligible for return.

Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

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Return and refund policy

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